Navigate Your Journey with Sacred Crystals

1. Service Agreement

By using Crystal Navigator's services, you agree to these terms. Our crystal consultation and jewelry services are provided for wellness and decorative purposes only.

2. Product Information

All crystals are natural products and may vary in appearance. We guarantee authenticity but not specific metaphysical outcomes, as individual experiences may vary.

3. Payment Terms

Payment is due upon service completion or product delivery. We accept cash, credit cards, and digital payments. Custom orders require 50% deposit.

4. Returns and Exchanges

Returns accepted within 14 days with original packaging. Custom jewelry and personalized consultations are non-refundable. Damaged items will be replaced free of charge.

5. Limitation of Liability

Crystal Navigator provides educational and wellness services. We make no medical claims and recommend consulting healthcare professionals for serious health concerns.

6. Intellectual Property

All custom designs, consultation materials, and educational content remain the property of Crystal Navigator. Unauthorized reproduction is prohibited.

Last updated: November 2024

Information We Collect

We collect personal information you provide directly, including name, phone number, email address, and service preferences. We also collect usage data through cookies and analytics.

How We Use Your Information

• Provide personalized crystal consultations and services
• Process orders and communicate about appointments
• Send educational content about crystal care and properties
• Improve our services and website functionality
• Comply with legal obligations and protect our rights

Information Sharing

We never sell personal information to third parties. We may share data with trusted service providers who assist our business operations, and when required by law.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and limited access protocols.

Your Rights

You have the right to access, update, or delete your personal information. Contact us to exercise these rights or opt-out of communications.

Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

Data Retention

We retain personal information as long as necessary to provide services and comply with legal obligations. Inactive accounts are purged after 3 years.

Last updated: November 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and understand how visitors use our site.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for basic website functionality, including security, form submission, and user preferences. They cannot be disabled.

Analytics Cookies (Optional)

Help us understand visitor behavior and improve website performance. These cookies collect anonymous usage statistics and do not identify individual users.

Marketing Cookies (Optional)

Used to deliver relevant content and track marketing campaign effectiveness. These cookies may track visits across different websites.

Personalization Cookies (Optional)

Remember your preferences and customize your experience, such as language settings and previously viewed products or services.

Cookie Management

You can control cookie preferences through our consent banner or your browser settings. Disabling cookies may affect website functionality.

Third-Party Cookies

Some features may use third-party cookies from trusted partners like Google Analytics. These are governed by their respective privacy policies.

Cookie Duration

• Session cookies: Deleted when browser is closed
• Persistent cookies: Stored for up to 2 years
• Analytics cookies: Stored for up to 26 months

Last updated: November 2024

Digital Millennium Copyright Act Compliance

Crystal Navigator respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We promptly address valid copyright infringement claims.

Reporting Copyright Infringement

If you believe content on our website infringes your copyright, please provide written notice including:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• Location of the infringing material on our website
• Your contact information (address, phone, email)
• Statement of good faith belief that use is unauthorized
• Statement that information is accurate and you're authorized to act

DMCA Agent Contact Information

Crystal Navigator DMCA Agent
2847 NW Thurman Street
Portland, OR 97210
Phone: +1 (503) 555-7829
Email: [email protected]

Counter-Notification Process

If you believe content was removed in error, you may file a counter-notification including:

• Your physical or electronic signature
• Description of removed material and its former location
• Statement under penalty of perjury that removal was mistake
• Your contact information and consent to jurisdiction

Repeat Infringers

We maintain a policy of terminating accounts of users who are repeat copyright infringers, as determined in our sole discretion.

Original Content

All original content, including custom jewelry designs, consultation materials, and educational resources, is protected by copyright law and owned by Crystal Navigator.

Last updated: November 2024

General Data Protection Regulation Compliance

Crystal Navigator is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) for all European Union residents.

Legal Basis for Processing

• Consent: Marketing communications and optional analytics
• Contract Performance: Processing orders and providing services
• Legitimate Interest: Business operations and fraud prevention
• Legal Obligation: Tax records and regulatory compliance

Your GDPR Rights

Right of Access

You can request a copy of all personal data we hold about you, including how it's processed and shared.

Right to Rectification

You can request correction of inaccurate or incomplete personal data at any time.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data when it's no longer necessary or you withdraw consent.

Right to Restrict Processing

You can limit how we process your data in certain circumstances, such as during dispute resolution.

Right to Data Portability

You can request your data in a structured, machine-readable format to transfer to another service.

Right to Object

You can object to processing based on legitimate interests, including marketing and profiling activities.

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (503) 555-7829
Response time: Within 72 hours

International Data Transfers

We primarily process data within the United States. Any international transfers use appropriate safeguards as required by GDPR.

Data Breach Notification

In case of a data breach affecting your rights, we will notify you within 72 hours as required by GDPR Article 34.

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we've violated GDPR requirements.

Last updated: November 2024